Buyer Protection Policy
Buyer protection on AnySpare is based on accurate listings, traceable orders, documented disputes, and fair review of delivery and item-condition issues.
What Buyer Protection Covers
AnySpare Buyer Protection is designed to promote safe, fair, and transparent trading on the platform. Protection may be available where a transaction does not proceed as reasonably expected or where a buyer suffers a material disadvantage due to the actions of a seller.
Buyer Protection may apply when an item received does not materially match the listing title, description, photographs, specifications, or declared condition. This includes situations where a seller has significantly misrepresented the nature, functionality, compatibility, authenticity, or condition of an item.
Protection may also apply in cases where a seller fails to dispatch an order, cannot fulfil an order as promised, or where the purchased item is not delivered. In addition, Buyer Protection may apply when a buyer receives the wrong item, an incomplete item, or an item that has sustained material damage before or during delivery and such damage was not disclosed in the listing.
AnySpare may also review claims involving counterfeit goods, suspected counterfeit goods, stolen property, suspected stolen property, or items that may have been unlawfully obtained or offered for sale in violation of platform policies or applicable law.
What Buyers Must Do
Buyers are responsible for carefully reviewing all listing information before completing a purchase. This includes reviewing photographs, part numbers, fitment information, compatibility notes, product specifications, item condition descriptions, and any limitations or exclusions disclosed by the seller.
If a problem arises, the buyer must report the issue through the AnySpare Help Centre within a reasonable timeframe after becoming aware of the problem. Buyers should retain all packaging materials, shipping labels, courier documentation, photographs, delivery confirmations, and any other evidence that may assist in resolving the matter.
To protect the integrity of the dispute process, buyers should not install, modify, repair, dismantle, dispose of, or otherwise alter an item before the claim has been reviewed where doing so may affect the investigation or the validity of the claim.
Buyers may be required to provide supporting evidence, including photographs, communication records, courier information, proof of delivery, inspection reports, or any other documentation reasonably required to assess the claim.
Claim Review and Resolution
When a Buyer Protection claim is submitted, AnySpare may review the information provided by both the buyer and seller and may request additional information where necessary. AnySpare will assess the available evidence and determine an outcome that is fair and reasonable under the circumstances.
Depending on the nature of the claim, resolutions may include a replacement of the item, approval of a return, a full refund, a partial refund, cancellation of the transaction before dispatch, or another appropriate platform-directed outcome.
Refund decisions are based on the evidence provided, the terms of the listing, the applicable Returns & Refund Policy, and any rights available under South African law.
Buyer Protection is intended to assist with genuine transaction issues and does not apply where problems arise from incorrect fitment checks performed by the buyer, improper installation, misuse, neglect, unauthorised modification, unlawful use of the item, or damage that occurs after delivery.
Eligibility, Misuse and Legal Rights
Buyer Protection is only available for transactions completed through the official AnySpare payment and transaction process. Transactions conducted outside the platform, direct cash transactions, private arrangements between buyers and sellers, or payments made outside the approved AnySpare payment system are not eligible for Buyer Protection.
AnySpare reserves the right to reject claims that are fraudulent, intentionally misleading, unsupported by sufficient evidence, submitted in bad faith, or otherwise inconsistent with the information available to the platform. AnySpare may take further action against users who abuse the Buyer Protection process or attempt to obtain refunds or benefits dishonestly.
Nothing in this Buyer Protection Policy limits, excludes, or replaces any rights that consumers may have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other applicable South African legislation.